EasyGo EV Rental is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or our license-free electric scooter rental services (collectively, the “Services”).
By accessing our website or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our Services.
1Information We Collect
We collect the following categories of information to provide and improve our Services:
a) Personal Information You Provide to Us
- Full name, phone number, and email address
- Date of birth (for age verification, as our scooters are license-free but age-restricted)
- Government-issued ID for identity verification (e.g., Aadhaar, Voter ID, or similar) where required for account verification and safety compliance
- Address details for billing or delivery, if applicable
- Payment information (processed securely through our third-party payment gateway partners)
- Photograph, if required during KYC/verification
b) Information Collected Automatically
- Device information (device type, browser, operating system)
- IP address and approximate location
- Usage data such as pages visited, time spent, and app/website interactions
- Cookies and similar tracking technologies (see Section 6)
c) Communications
- Records of your communication with our customer support team (calls, emails, chat, or social media messages)
2How We Use Your Information
We use the collected information to:
- Create and manage your EasyGo account
- Verify your identity and eligibility to rent a scooter
- Process rental bookings, payments, and billing
- Provide customer support and respond to queries or complaints
- Send booking confirmations, ride updates, offers, and service-related notifications
- Improve our Services, website, and app functionality
- Detect, prevent, and investigate fraud, misuse, or safety violations
- Comply with applicable legal and regulatory obligations
3License-Free Rental & Verification Notice
EasyGo offers license-free electric scooter rentals as permitted under applicable motor vehicle regulations for low-speed electric vehicles. To ensure responsible use and rider safety, we may still collect basic identity and age-verification information before activating your rental account. This is used strictly for verification and safety purposes and not for any unrelated purpose.
4Sharing of Information
We do not sell your personal information. We may share your information with:
- Payment Gateway Partners – to process transactions securely
- Service Providers – such as SMS/email providers, cloud hosting, and analytics partners who help us operate our Services
- Law Enforcement or Government Authorities – where required by law, court order, or to investigate theft, accidents, or misuse of our scooters
- Insurance Providers – in the event of an accident or claim involving a rented scooter
- Business Transfers – in case of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction
All third parties are required to handle your data in accordance with applicable privacy laws.
5Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6Cookies and Tracking Technologies
Our website and app may use cookies and similar technologies to:
- Remember your preferences
- Analyze website/app traffic and usage patterns
- Improve user experience
You can control or disable cookies through your browser settings, though this may affect certain features of our Services.
7Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
8Your Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information, subject to legal retention requirements
- Withdraw consent for marketing communications at any time
- Raise a complaint regarding how your data is handled
To exercise any of these rights, please contact us using the details in Section 10.
9Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.